Shipping Policy

1. Business Model & Fulfilment

Elm Harlow is a home lighting brand offering a curated collection of modern and minimalist lighting for the home. To keep our collection accessible and competitively priced, we work with a trusted fulfilment network to manage inventory and dispatch.

Quality Inspections: Every order undergoes a manual quality check before packaging, to ensure the items match your order exactly before dispatch.

Quick Shipping Overview
Order Cut-off Time 4:00 PM (GMT)
Processing Time 1–2 Business Days (Mon–Fri)
Delivery Time (UK) 4–6 Business Days (Mon–Fri)
Total Delivery Time 5–8 Business Days
Shipping Cost Free of charge (United Kingdom)

2. Duties & Customs

All prices shown on our website are final, with no hidden charges. There are no additional customs fees or duties for customers at delivery.

3. Tracking Your Order

Once your order has been dispatched, you'll receive a shipping confirmation email with your tracking number. Please allow up to 1–2 business days for tracking information to update after dispatch.

4. Delays & Delivery Issues

While we aim to deliver every order within our 5–8 business day window, external factors such as peak periods, weather, or customs processing may occasionally affect delivery times. If your order hasn't arrived within the estimated window, contact us at support@elmharlow.com. We remain responsible for your order until it is successfully delivered to your address.

5. Cancellations & Damaged Items

Cancellations: Requests must be made before the order is processed. Once dispatched, our standard return process applies.

Damaged or Incorrect Items: If you receive a faulty or incorrect item, contact us immediately with photos at support@elmharlow.com. We'll arrange a replacement or full refund promptly, at no extra cost to you.

6. Contact Information

  • Trading name: Elm Harlow
  • Business address: 26 Waverton St, London W1J 5PY, United Kingdom
  • Email: support@elmharlow.com
  • Phone: +44 20 7581 3877 (Mon–Fri, 9:00 AM – 5:00 PM GMT)