Terms of Service

These Terms of Service govern your use of the Elm Harlow website and your purchase of any products from us. By browsing our site or placing an order, you agree to these terms.

1. Using Our Website

You must be at least 18 years old, or the age of majority in your country of residence, to make a purchase. By using this website, you confirm that you meet this requirement.

2. Prices & Currency

  • All prices on our website are displayed in GBP (£).
  • Prices shown are final at checkout, with no hidden charges added afterward.
  • We reserve the right to correct pricing errors and to update prices at any time without notice, though changes won't affect orders already confirmed.

3. Order Fulfilment

Orders are fulfilled and dispatched through our logistics partner based in China. We handle the process on your behalf so there's nothing extra for you to manage — the price you pay at checkout is the price you pay, full stop.

4. Orders & Payment

  • You agree to provide accurate, complete billing and shipping details when placing an order.
  • We reserve the right to cancel or refuse any order where fraudulent or suspicious activity is suspected.
  • All payments are processed securely through our approved payment providers.

5. Product Information

We do our best to display accurate product images and descriptions. Slight variations in colour or finish may occur depending on your screen or device, and natural materials (such as wood, ceramic, or stone) may show minor variation piece to piece.

6. Returns & Refunds

Our full Return and Refund Policy forms part of these Terms and explains your rights and our process in detail. [View Return and Refund Policy]

7. Limitation of Liability

We work to ensure every order arrives within our estimated delivery window, and if a significant delay happens, we'll work directly with our logistics partner to resolve it. Our total liability for any claim relating to your order is limited to the amount you paid for the product. We are not liable for any indirect, incidental, or consequential losses.

8. Acceptable Use

  • You agree not to misuse this website, interfere with its security, or use it for any unlawful or harmful purpose.
  • No part of this website may be copied, reproduced, or reused without our written permission.

9. Your Personal Information

Your personal data is handled in accordance with our Privacy Policy, which explains what we collect and how it's used.

10. Changes to These Terms

We may update these Terms from time to time. Continued use of the website after changes are published means you accept the updated terms.

11. Governing Law

These Terms are governed by the laws of England and Wales.

12. Contact Us

  • Customer service hours: Monday to Friday, 9:00 AM – 5:00 PM (GMT)
  • Email: support@elmharlow.com
  • Phone: +44 20 7581 3877
  • Address: 26 Waverton St, London W1J 5PY, United Kingdom